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Shipping

All stock items ordered before 1pm Eastern Standard Time usually ship the same day. All domestic manufactured custom orders have a lead-time of 2 to 4 weeks, and all import custom orders have a lead-time of 10 to 12 weeks. We specialize in meeting dead lines, so if you have an order that needs to be rushed, give us a call and we will let you know what your options are. We offer rush service on all of our items that are made domestically. They can be delivered in as little as 3 days! Please call for details; certain items have longer lead times on our rush program.We will ship your items in the most economical way via UPS or truck. If you have your own method of shipping, let us know and we will accommodate your order appropriately.All international shipments are subject to international shipping rates, tariffs, and duty to the country of destination. Please allow additional time shipping to these destinations.

In the unlikely event the item you order is not in stock or we can only send a partial order, we will contact you and give you the option of receiving the partial or entire order when it is ready. We will never bill you for any item that is not shipped.

Terms

We accept Amex, Visa, MC, money orders, bank wire, and checks (please allow the appropriate time for your check to be received as we can not release any items until your check has cleared)For all first time customers that order a custom or printed bag, we require a 50% deposit, with the balance due before delivery (we would be happy to send you samples for your review before final payment is made). After your first order, we offer net 30 terms based on credit approval. Please click here for a credit application .

Discounts

We are always striving to give our customers the best possible price without sacrificing quality. If for some reason you find a better price, please call us at 516-932-1001 or email us at sales@adartpolybag.com We will review the pricing with you, and if indeed it is the same exact product, we will not only meet the price, but beat it! Please have all documentation on the product ready when you contact us. We require the company name and or web site, product description, product number, case pack, and all shipping charges.Adart Poly Bag prides itself on offering extremely competitive prices without sacrificing quality. If you come across a better price, give us a call and we will be happy to review our quotation to see why the pricing is different. All of the products we offer meet or exceed industry standards.

Technical Information and Definitions

To further educate our customers we have included a listing of size charts and definitions. This will enable you to make the right decision on what product will best meet your needs. Please click here to view.

Adart Poly Bag and The Environment

As an industry leader in degradable and biodegradable plastic, Adart Poly Bag is on the forefront of environmental policy for the packaging industry. We offer the most options in the industry for degradable and recycled packaging. We are very proud of our line of biodegradable plastic and PLA bags, and we continue to research better ways of producing packaging that will improve our environment. We offer the largest selection of post consumer paper bags and recycled plastic bags as well. We are working with municipalities to develop recycling programs to ensure used product is disposed of properly, and that our products will be recycled. We only work with approved manufacturers that meet our strict requirements in regards to labor laws, customs and the environment.

Return Policy

When dealing with Adart Poly Bag, your satisfaction is our #1 priority.Upon receipt, please inspect your merchandise immediately.

Stock Bags

If for any reason you are not satisfied with the product or products you have ordered, you have 7 days from the time of receipt to make a return. You can get a full refund, exchange the item or items for something else, or receive a credit for a future order. Non-defective products are subject to a 25% re-stocking fee.

Custom or Printed Bags

If your custom order does not meet your satisfaction, you have 14 days from the time of receipt to contact us. We only use the best raw materials and manufacturing methods to make your products, and at Adart Poly Bag your satisfaction is our #1 concern so we will do everything in our power to make sure you are happy!

How to Return an Item

Please call our customer service department at 516-932-1001 or email us at sales@adartpolybag.com. Please make sure to have the following information available when contacting us:

  1. Your purchase order number and invoice number
  2. The date you received your shipment
  3. The reason for your return
  4. How you would like for us to handle your return. You can either request a refund, replacement of the same product, or exchange for a different product.

We will then issue you an RFQ # for you to place on your return shipment. Any shipment sent into our warehouse without an RFQ # will result in a $25 processing fee.

If your merchandise is defective, please tell your customer service representative at the time you are setting up your return. Adart Poly Bag will pre-pay all freight for defective merchandise coming back to our warehouse. All non-defective merchandise must be returned to Adart Poly Bag at the customer’s cost.

Please make sure all packages sent back to our warehouse are packaged properly as not to cause any damage to the product upon receipt.

Please send to:
ADART POLY BAG MFG INC
1670 OLD COUNTRY RD
SUITE 214
PLAINVIEW, NY 11803

Our preferred method of shipping for returns is UPS. Adart Poly Bag is not responsible for items lost or damaged in transit.

Once your items are received, we will replace, exchange, or issue a credit to the method of payment you chose when your order was placed.

If you have any questions about our return policy, please contact us at 516-932-1001

How to Place an Order

Stock Products

Adart Poly Bag accepts Visa, MasterCard, American Express, money orders, checks, and bank wire. All money order and checks must clear before we can ship. We also offer net 30 credit terms for all approved customers. Please click here to fill out a credit application.

  1. Our minimum order is $50. A $7.50 handling fee will be added to all orders under $50.
  2. All item costs do not include freight. We give you the highest quality product at the most competitive cost. We ship all of our products the most economical way, using our relationships with our freight carriers to get the best price possible, and we never add a handling charge. Our primary method of shipping is UPS. We offer special handling including overnight deliveries, lift gate service, and inside deliveries. Please contact your customer service representative to discuss the method of delivery that best suits your needs. All freight will be added to your invoice. Call 516-932-1001 or email sales@adartpolybag.com
  3. No orders are sent COD
  4. All New York state customers are charged sales tax, unless they provide a Tax certificate before ordering.
  5. To apply for terms, please click here to fill out our credit application . You can either send this form electronically through our web site or print it out and fax it to us at 516-932-1043. Please note it takes 5 to 10 business days for a decision.
  6. Our hours of operation are Monday thru Friday 9 am to 5 pm Eastern Standard Time.
  7. 24-hour fax order line 516-932-1043
  8. To order by email 24 hours a day 7 days a week, please email your order to sales@adartpolybag.com

Custom Products

Please use our Request-a-Quote form, email sales@adartpolybag.com or fax your purchase order to 516-932-1043. Please make sure you include all pertinent information on your purchase order as not to delay your lead time.

Once your purchase order is received, we will send you a sales order confirmation outlining all the details and terms and conditions (please click here to see our terms and conditions on custom and stock orders ) of your order. Please review and if there are any changes please call us immediately at 516-932-1001. If the sales order confirmation is correct, please sign and date the form and either fax (516-932-1043) or email sales@adartpolybag.com it back to us.

If your custom order is a printed job, please email your art to sales@adartpolybag.com. Please click here to see art requirements. Once your art is received, a proof will be generated in 2 to 3 days and sent back to you for approval. Please review the art proof, and if there are any changes please call us immediately at 516-932-1001. If the art proof is fine, please sign and date art proof and either fax (516-932-1043) or email sales@adartpolybag.com it back to us.

All custom orders are subject to an over/under on quantity and tolerance according to the size and quantity of the bag. Please contact your sales representative for more information.

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Adart Poly Bag

1670 Old Country Road Suite 214
PO Box 615
Plainview, NY 11803

Ph: 516-932-1001 | Fax: 516-932-1043

Email: Sales@Adartpolybag.com

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